Lotter London Cookie Policy

Lotter London branding illustration Lotter London (also referred to as LotterLondon or London Lotter) uses cookies and similar tracking technologies to provide a reliable and secure experience. This cookie policy explains what cookies are, how we use them and the choices you have. It applies to all interactions with Lotter - London where cookies are set or read.

What are cookies?

Cookies are small text files placed on your device by websites and apps. They enable basic site functions, enhance security, and allow performance monitoring. Essential cookies keep services running; analytics cookies help measure performance; and marketing cookies support promotional activities.

A group of large blue plastic rubbish bags, filled with waste, are stacked on a paved sidewalk in front of a wooden door and a grey stone wall. The bags are made of thin, slightly translucent plastic, with some showing remnants of paper or packaging inside. They are tightly tied at the top, and their surface shows creases and folds from being filled and knotted, with some bags leaning against each other. The scene appears to be in an outdoor urban setting, possibly in a residential area within a postcode in London, reflecting typical rubbish disposal practices. The background features a brown wooden door with a brass handle, set into a brick or stone wall, situated next to a grey utility box. The overall atmosphere is neutral, with natural daylight illuminating the scene, and the presence of these bags suggests waste collection or clearance by a local rubbish removal service, such as Lotter London, in the vicinity of the town or district.

Types of cookies we use

We categorise cookies used by Lotter London into three broad groups to make choices easier. Below is a clear summary of each type and its purpose:

  • Essential cookies: Required for the operation of core functions such as authentication, security checks and saving session preferences. These cookies cannot be switched off without affecting how our services work.
  • Analytics and performance cookies: Used to understand how visitors interact with the platform. These cookies collect aggregated and anonymised data to support performance monitoring, improve load times, and identify errors.
  • Marketing cookies: Help deliver relevant offers and measure the effectiveness of campaigns. They may be used to build anonymous profiles of interests to display more useful content across third-party sites.

Examples of why analytics are important: performance monitoring lets us track page load speeds, feature adoption and error rates, enabling us to prioritise improvements. These metrics are recorded in aggregated form to protect user privacy.

A heap of discarded household and garden waste piled together outdoors in front of a corrugated metal fence. The collection includes a brown upholstered armchair with wooden legs, a light blue plastic storage container, a white plastic window frame, a black plastic shopping basket, and various pieces of faded red and blue plastic furniture and garden equipment. Some items are stacked haphazardly, with the armchair leaning against the other objects, and the overall scene suggests a recent rubbish clearance. The environment appears to be a driveway or outdoor storage area, with natural lighting highlighting the textures and colours of the clutter. The image visualises typical waste materials that a rubbish removal service like Lotter London might handle in a residential area in the vicinity of London or its postcodes, supporting local waste management needs.

Purpose of analytics and performance monitoring

Performance tracking supports continuous improvement. By using analytics cookies, LotterLondon can detect slow pages, broken elements and unusual activity patterns that could indicate technical issues or security concerns. This helps maintain a smooth experience for all users.

We use both first-party and third-party cookies. First-party cookies are set directly by Lotter London to remember your preferences. Third-party cookies may be set by service providers that help with analytics or marketing. These providers act as independent controllers for the data they collect and process.

An overhead view of a waste collection scene on a paved surface, featuring a large, light green wheeled waste bin positioned next to a smaller, matching green bin filled with transparent plastic rubbish bags containing various waste items. The larger bin is mounted on black caster wheels and appears to be part of a rubbish removal service, with part of a blue refuse collection vehicle visible on the left side of the image. A person wearing beige pants and white shoes is partially visible, standing near the bins, indicating active waste collection. The background shows a section of the pavement and a small part of a building's external wall, with shadows suggesting a sunny day. The setting appears to be within an urban or suburban area, potentially in or near London, consistent with local rubbish collection practices, as managed by companies like Lotter London.

User control and choices

You have control over cookie settings. Most browsers allow you to manage or block cookies through settings. Below are simple options you can use:

  • Manage in browser: disable or delete cookies via your browser settings; note that disabling essential cookies may impair functionality.
  • Consent tools: where presented, you can accept or reject categories of cookies such as analytics and marketing.
  • Opt-out links: some analytics providers offer opt-out tools which you can use to prevent tracking while still using core services.

Three large dark green rubbish bags filled with waste materials are placed on the pavement next to a white wall, with a small garden bed containing rocks and plants positioned behind them. The bags appear to be made of plastic and are slightly bulging, indicating they are filled with various household or garden waste. The scene is set on a residential street with a grey tarmac surface marked by two white dashed lines, suggesting a parking or traffic regulation. In the background, to the right, there is a decorative grey metal gate with an intricate pattern, alongside a paved area with a small drain cover. The lighting suggests a clear day, with natural light illuminating the scene evenly. The presence of the rubbish bags in this setting aligns with local rubbish collection or clearance services, such as those provided by Lotter London, who operate in the area around postcode inferred from nearby elements. This image depicts typical rubbish disposal that might be managed or removed through professional waste management services.

Retention and data minimisation: Cookies have varying lifespans. Session cookies expire when you close your browser; persistent cookies remain for a set period. We minimise data collected through analytics: only aggregated, non-identifying information is retained for performance monitoring and improvement.

Security and updates: Lotter London periodically reviews cookie usage and third-party relationships to ensure compliance with applicable privacy standards. We implement safeguards to protect cookie data and limit access to only those who need it for operational purposes.

Summary of your rights: you can manage your cookie preferences at any time via your browser or consent interface. Choosing to decline analytics or marketing cookies will not remove access to essential functionality. This policy aims to be transparent about how and why cookies are used by London Lotter and Lotter London services to support a secure, performing and personalised experience.

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Cookie Policy for Lotter London describing essential, analytics and marketing cookies, user control, and the purpose of performance monitoring in clear terms.

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