Accessibility Statement for Lotter in London Operations

This accessibility statement explains our commitment to accessible services across the Lotter London area and related London Lotter offerings. We write this to describe how our digital services aim for WCAG 2.1 AA compliance and to explain the practical steps we take to support people who rely on assistive technology. Our goal is to make Lotter London content perceivable, operable, understandable and robust for the widest possible audience.

We are continuously improving accessibility features across our platforms and the physical Lotter in London presence where applicable. This includes testing with common screen readers and ensuring alternative text, clear structure and logical focus order. We apply both automated checks and manual testing to address accessibility barriers and to ensure our London Lotter services are inclusive.

Standards and scope

The standards we target include the Web Content Accessibility Guidelines 2.1 at the AA level. We aim to meet WCAG 2.1 AA across key pages and interactive elements in the Lotter London area. We prioritise high-impact pages and continue to expand coverage. The statement covers our online services, apps and digital tools; physical venue accessibility is considered where the Lotter London services are delivered in person.

We provide support for users of screen readers and other assistive technologies. Our code and content structure include landmarks, headings, ARIA where appropriate and semantic HTML to improve navigation for assistive software. We test compatibility with multiple screen-reader configurations to make sure the core Lotter London experience is accessible to customers who depend on audio or braille output.

Keyboard navigation and interaction

Keyboard accessibility is a core part of how we design interactive flows for the London Lotter experience. Users can reach and operate primary controls, forms and modal dialogs using standard keyboard commands. We maintain a visible focus indicator and ensure that interactive elements are reachable without relying on a mouse. Where complex interactions exist, we supply accessible alternatives and clear instructions.

To support people with different needs across the Lotter London area, we provide multiple ways to access information. This includes plain-language summaries, scalable text, color contrast checks and options to pause or stop moving content. We also avoid reliance on color alone to convey information and ensure that error messages are programmatic and descriptive.

Testing and ongoing improvements

We follow a continuous process: design reviews, automated scanning, manual audits and real-user testing in the London Lotter context. Our product teams and accessibility specialists prioritise fixes based on impact and user need. We document known issues and publish timelines for remediation when feasible. Accessibility is part of our roadmap and improvements are tracked until completion.

Below are practical features and approaches implemented for the Lotter - London environment:

• Screen-reader-friendly page structure and ARIA roles
• Full keyboard navigation and focus management
• High contrast modes and scalable text sizes
• Clear, concise language and accessible form fields

Contact for accessibility requests: If you need assistance, reasonable adjustments or wish to raise an accessibility concern regarding Lotter London services, please make an accessibility request through the official channels available to users. We commit to acknowledging and addressing requests in a timely manner and to offering alternatives where necessary. Please provide details about the issue, the platform or location involved, and the outcome you are seeking so we can respond effectively.

We aim to be transparent about what we have achieved and what remains in progress. For areas that do not yet meet WCAG 2.1 AA across the full Lotter London area, we outline planned improvements and expected timelines internally. We welcome dialogue about practical solutions and are open to collaborating with accessibility experts to enhance the London Lotter user experience.

Finally, we encourage people to report barriers and to suggest improvements. While we cannot publish private contact details here, accessibility requests are handled through designated support channels and internal teams trained to respond compassionately and effectively. Thank you for helping us make the Lotter London experience more inclusive and usable for everyone.